Frequently Asked Questions

FarmNeed sells farm and workshop supplies: drip irrigation products and 16mm fittings, Dong Cheng power tools, agricultural hand tools, Horslay unbreakable plastic milk cans, tubs and ghamelas and baler machine twine.

FarmNeed is the online store of Sri Ganapathi Agro Service, 16B M.G.R Street, Erumapatti, Namakkal, Tamil Nadu 637013. Phone and WhatsApp: 96778 11194. Email: ganapathiagro@gmail.com. GSTIN: 33CYHPS1056H1ZE.

Yes. FarmNeed sells genuine branded products such as Dong Cheng power tools and Horslay plastic products, and every order comes with a GST invoice from Sri Ganapathi Agro Service.

Yes. FarmNeed ships to serviceable addresses across India through courier and postal partners. Estimated delivery is 2–8 business days (Monday to Saturday, excluding public holidays) from order placement.

Shipping is free in Tamil Nadu on orders of ₹500 or more, and free to the rest of India on orders of ₹2,000 or more. Below these amounts, shipping costs ₹30 per started kilogram within Tamil Nadu and ₹60 per started kilogram to other states. The exact charge is shown at checkout. See the shipping and delivery policy.

Use the Track order page with your order details, or contact us on WhatsApp at 96778 11194.

Cash on delivery is available in Tamil Nadu for eligible orders up to ₹2,000. To confirm a COD order, you pay a ₹30 COD fee online at checkout, and pay the remaining amount in cash on delivery.

Online payments are made through the secure Cashfree payment page at checkout.

Return requests should be raised within 7 calendar days of delivery. Products must be unused, complete and in original packaging with the invoice. Used, installed or customer-damaged power tools are not eligible for a change-of-mind return. Returns need approval before sending. See the refund and returns policy.

Report transit damage, a wrong product or missing items within 48 hours of delivery by emailing ganapathiagro@gmail.com with your order number, photos of the package and an unpacking video if available.

Approved refunds are processed within 2 days of approval and sent to the original payment method. Bank processing time may vary.

Yes. Dealers and wholesale buyers can register through My Account to request a dealer account with dealer pricing.

A 16mm drip line usually needs take-off connectors for the PVC main pipe, straight, tee and elbow connectors, end caps, and valves to control each line. Our 16mm drip irrigation fittings guide explains each part.

A 12V drill suits light drilling and screw driving, while a 20V brushless model gives more power and battery life for heavier work. Compare them in our 12V vs 20V drill guide.

Message or call us on WhatsApp at 96778 11194, or use the Contact Us page. Every product page also has an “Ask on WhatsApp” button.